রিটার্ন ও রিফান্ড নীতিমালা (Doobazar.com)

Doobazar.com provides return and refund support under specific conditions. This policy explains the main rules around eligibility, process, cancellation, shipping charges, and refund handling.

1. Return Eligibility

• The product is damaged, defective, different, or incorrect
• The return request is submitted within the applicable return window
• The product has not been unnecessarily used and remains in its original packaging

Certain items such as personal care, perishables, hygiene-sensitive items, or clearance items may be non-returnable unless they are defective or incorrect.

2. Return Request Process

• Submit a return or issue request through your account, order tracking, or support channel
• Our team will review and verify the request
• We may request images, order number, quantity, or related proof
• After approval, we will provide collection or return instructions

3. Refund Method

• Online payments: refunded to the original payment method
• COD orders: refunded via bank transfer or mobile financial service

Refund timelines may vary depending on payment provider processing and operational verification.

4. Order Cancellation

• Cancellation is generally possible before dispatch
• After dispatch, cancellation may be limited or unavailable
• For delivered orders, cancellation no longer applies and return policy rules will apply instead
• We may cancel suspicious or unverified COD orders

5. Return Shipping Cost

If the issue is caused by our side, such as a wrong, damaged, or defective item, we may bear the return shipping cost. In other cases, the customer may be responsible for return shipping charges.

6. Situations Where Return/Refund May Not Apply

• Change of mind
• Incorrect order placement by the customer
• Damage caused by customer use after delivery
• Product no longer being in its original condition

7. Policy Abuse

Doobazar.com may refuse refunds or service where return behavior appears excessive, fraudulent, or abusive.

8. Contact

Email: support@doobazar.com

Phone: +880 09697051794, +880 1872663099

Website: https://doobazar.com